including domain name



Welcome to your new hosting provider

Quickstart links for:

DOMAIN NAME selection

EMAIL set-up

WEB uploading
(if you do your own web design)

- Getting Started


Getting Started with your new domain name, web site, and email

Topics covered herein:


EMAIL access client set up

This section describes
(1) setting up your hosting account to create a new mailbox (email address);
(2) how to read/send email via Webmail;
(3) how to have a mailreader app such as Outlook to send/receive messages from your server mailbox.

Set up a new mailbox account on the server: To establish a new mailbox on the server (as opposed to just a forwarding address to another mailbox) (and as opposed to setting up just the access to an existing mailbox), go to your Cpanel, click on the EMail Accounts icon. To add a new mailbox "account", fill in your desired email address (just the username part of it, omit the, password, and if you need to limit the quota for how much the mailbox can hold, enter that (usually 10M (10 Megabytes) is sufficient).

WEBmail: supports only WEBmail via your CPANEL control panel. This is the easiest method to set up (there is no set up!) and access to send and receive email. WEBmail ("Horde" is the application we recommend you use) has many features that will help your email activities, such as: an inbox, address book,email folders, mailing lists, select and move/delete, task list management, calendars & reminders, marking and sorting messages by importance. No matter where you login from (even if not from your own computer), all your information is there.

Click for detailed step-by-step instructions on how to access and use WEBmail (horde).

Client mail readers (for example, outlook): Although we don't directly provide detailed support (nor supply) software that runs on your own computer, laptop, iPad, iPhone (or other PDAs) to read and send email, we do provide information on this site for you to use to set up your own email program, such as Outlook (see Outlook Express, which is similar but not exactly the same dialogue boxes used), Outlook Express, Eudora, Netscape Messenger, etc.   Click here for information regarding setting up your own email program. We suggest for you to do a Google search for your specific device's set up instructions - typically the fields to fill in will be similar to the screenshot below.

Below is a typical settings panel in an email mailreader application, the one depicted is Outlook 2007. Fill in the red fields using your own domain name and email address, noting the "+" usage instead of the "@" as the "username" for the particular mailbox.

In other fields, please be sure to confirm that you are using ports:

Incoming POP: 110
Outgoing SMTP: 26

And for Outgoing, check the setting for "My Server Requires Authentication"


Web-based email readers: There are several dependable commercial web sites that are free to use for accessing your email inbox. These sites have banner advertising, and when you send a message from them, they include their advertisement at the end of your message. We no longer recommend using, since their server is slow and unreliable. Just use webmail from your own domain: (see description of Horde webmail reader).

EMAIL hosting features

Plans C & D hosting packages have the following free features that you can easily take advantage of, using the Mail Menu in your Cpanel. Additional help is available within the CPanel and Mail web pages themselves. Cpanel Tutorial

  • Add/Remove Accounts: Add your own additional email mailboxes (POP3 accounts). See adding a new email account below.
  • Default Address:

  • IMPORTANT: WE STRONGLY RECOMMEND NOT USING THIS FEATURE (i.e., leave it as   :fail:   or other setting) - Using DEFAULT just invites you to be able to receive any spam sent your way!

    The Default Address is a last-call catch-all for routing received email: if an incoming message is addressed to a username that does not exist (as a Forwarder, POP3 Account, or Auto-Responder), then the incoming message is routed to the address you give in the Default Address dialogue box. For instance if your primary email address is, you can allow people to send email to,, and and set the Default Address to point to main, then as a result sales, info, and support will all get delivered to main. Also anything else, such as will get sent to main too. This is probably okay, unless you have an office with several POP accounts and you deal with confidential email messages, and do not wish the person in charge of reading the main account to read an accidentally mis-addressed email. Another feature of the Default Address is to use the keyword syntax :fail: (colon fail colon) to authoritatively reject email and send back a custom message that you enter, such as :fail: No such username exists at

          NOTE:   when setting your default address (if you really must
          use this feature)
    , you MUST specify the ENTIRE email
          address (including the

    Additional Warning w.r.t. your MAIN MAILBOX and DEFAULT ADDRESS:
    The combination of setting the Default Address to :fail: (or :blackhole:) AND trying to use your main account mailbox will cause rejection errors when email is sent to that address (the main mailbox is the hosting account's username used as the mail address, each hosting account must have one main mailbox, sometimes known as the default mailbox account, but this is a slippery usage of the term "default").

    When you change the "Default Address" in Cpanel to :fail: or :blackhole:, it kills all of your email that would otherwise have gone to the default address on your account. That means that you can no longer use the default email account.

    If you set all of your (alias) forwarders to point to the main (default) email address, all of the incoming email will fail whenever Default Address is set to :fail:, even though the incoming email was directed to a valid forwarder (forwarded to the main account).

    The solution is to not use the mail account email name and create a new email account and point all of my aliases to it instead. By not using the default account at all, and setting the Default Address to 'fail', you can get the behavior you are looking for.

    If by happenstance you REALLY want to use the hosting account's username as a mailbox username, then contact us and we'll change your hosting account's username so that it's not a name you want to use as a mailbox username.

  • Auto-Responders (OUT OF OFFICE REPLY CANNED REPLY): Auto-responders are most frequently used for businesses or individuals to distribute a canned response such as a product list, directions, or information that you might not want to put directly on a web page. You fill in a form (described below) to look like the message you want sent back to whoever sends email to this account (which is entered in the "Email" yellow box).  
    From the CPANEL Mail Menu, select Auto-Responder, and then Add AutoResponder.
    The Email blank entry field (yellow) is the username at which will respond to email that comes to it (we know of no way to filter/select/sort incoming emails like OUTLOOK does with its rules-- all email to this specified mail address will be responded to). Fill in the rest of this form with exactly how you want the responded message to look-- whom you want it to appear that it's From; the Subject of the responding message, and the Body (content) of the message. By clicking the HTML Message checkbox, you are indicating that the content Body has HTML tags in it.  Be sure you click on Create in order to "sign in" this responder.  To stop the autoresponder (e.g., when you return from vacation, click on DELETE for the line showing the autoresponder you created).
    Advanced feature: There is a %syntax% notation that allows a list processing feature to insert into your auto response data (fields) from the email from your sender. For instance, you could begin your response message body,
          Dear %from%,
          I am on vacation until next week.
    and the autoresponder would paste-in to the auto reply message the sender's email address. This may be an overkill for a simple out of office response, but if you're using it for a business response for product information, for instance, it might look a little more professional.

  • Block an E-mail: This versatile filter allows you to specify a simple rule that, when matched, rejects an incoming email message. For instance, if you wanted to reject email from marie, you would select From and contains and then fill in Marie in the blank. Similarly you could set up a rule that rejected emails that in the email message Body contains  sex.   However, beware that the rule comparator is very literal: messages containing a sentence like: "The concert will feature the Paul Winter Sextet." would cause the message to be rejected. Thus our advice is to stick with the Spam Assassin and limited usage of From-Contains Blockers.
  • Forwarders: A forwarder is an email address (not a mailbox however) that when sent to, forwards the email message on to the specified email address. To set a forwarder up, click on Forwarders, and then Add Forwarder. The entry box allows you to fill in the username of the email address and then (after the arrow) the target email address you want it forwarded to. If the target address is within your own domain, your domain name is optional. You must click on Add Forward to complete the operation.

    An unusual but useful application of the Forwarder mechanism is to return a message to the sender to tell them "what to do,"  as in:
             :fail: Please re-send your message to joe's new email at  
    In this way, spam email will be rejected (and spam sending programs do not "read" this reply), and if it were a human, they could easily re-send the message as you've instructed.
    A specific usage of this would be to foil the commonly used "webmaster" (or similar sales, orders, info, etc.) email addresses used by spam email senders. Here's the strategy to use: set up a forward that rejects email sent to webmaster with a message:
             :fail: Please direct webmaster email to
    Then you can have a separate (real) mailbox for "webmanager".

    See illustration and additional details here.

  • Mailing Address Lists: You can establish distribution lists that contain commonly used lists of email addresses, such as clients, members, family, etc. You may have several email lists [up to the number allowed in your plan], each with no limit of addresses. You may not use any resource for distributing unwanted email or spam email. To add a list, click on Add List, and then enter the list name (for simplicity, use no spaces or special characters other than - and _ ), and a password. This password is used for later editing the list, and is provided so that you could have someone else also edit the list but not have access to your own email account. Note for new accounts: your DNS must resolve before you can edit your list information.
    The Mailman Maillist manager has documentation here.

  • Spam Assassin: This spam filter attempts to detect and mark in the subject line annoying spam email. To use this feature, click on the Spam Assassin menu item (Cpanel> Mail> Spam Assassin), and then click on the Enable button. Your incoming email will then be flagged in the subject line. Spam Assassin scans your incoming email (server-side) for telltale signs that spam email often has. It tabulates a "score" for that email—if the score is above its threshold, it will flag the email as spam in the subject header delivered to you. Note that S.A. does not delete email messages—you can still read them, just in case a message to you is worthwhile but looks like a spam email message.
    Tip for OUTLOOK (and other email client applications) users:  Because the Spam-Assassin only labels (marks) email to be suspect, you would normally still see it in your inbox. However, OUTLOOK has an incoming mail sorting feature which you can enable by a rule to move the suspect message(s) directly to the trash folder (or if you want to be safe, to a special SPAM folder where you can occasionally inspect if needed/questioned).

  • See "search order" for forwards-pop-default-mainaccount address matching for email delivery.
Just get my home page up quickly!

Or, Why is the home page I just uploaded not showing? (see also Index page not showing)

Steps to get your home page uploaded:

  1. Create your home page using Dreamweaver, Contribute, FrontPage, or other web authoring tools
  2. Name your home page file: index.html
  3. Upload it to the directory   /www/  (or the equivalent:  /public_html/  )
    Note if you're using an authoring tool such as Dreamweaver, you'll want to set the default root of your site to the above directory.
WEB ftp client set up

FTP (file transfer protocol) is one of the earliest internet (actually arpanet) protocols, and is used to transfer files from one computer to another. You use FTP to upload your site's web page files (and images). Loosely speaking, the term FTP is used not only to refer to the official protocol name, but also to any program that implements this transfer function, and is used as a verb or command (as in: "to see your web pages, you have to FTP them to your site first").

You will need an FTP program (ftp client application) installed and running on your computer (see more information here). You need to tell your FTP program where your web site file storage is within SherwoodHosting server's disks. You do this by entering three parameters: FTP server, Username, and Password. These are sent to you in the welcome email message when you signed up.

If your hosting plan allows, you can set up additional (separate) FTP login accounts for use:

  • to give another person access to the entire site (and not your main email account), but be able to change the password separately from your main account
  • to give another person access to a subdirectory in your site so they can upload files just to that area. Perhaps this is one page or topic area of your web site (such as a calendar or listings for you company that need to be changed by someone else) and you don't want this other person to have access to change your main web pages.

This hosting account username and password pair are used for: FTP access, your "default" primary email mailbox (if you have a primary one), and for access to your CPanel. If you have additional pop email mailboxes, these will have separate usernames and passwords.

It is prudent to change your password frequently and make it difficult to guess by including digits, upper case letters, and punctuation characters.

For FTP access, be sure your local computer's firewall (if any) allows access thru port 21.

WEB hosting features

There are many web hosting related features included in your hosting plan. Complete documentation is contained in the online help facility within your CPanel. Below are listed a few of the more useful and commonly accessed features. You only have access to the features that your hosting plan includes.

  • Change Password - Account Settings> Change Password: change your ftp password for your web uploading process.
  • Index Manager - Access Menu> Index Manager: When browsing a web site, if there is no index.html (or equivalent) file in a given subdirectory, the Apache web server will display the directory contents, showing file names and sizes. There are very few reasons where you would desire this to happen, although there is likely little harm in letting it happen. To turn off access to the directory listings while browsing, you use the Index Manager to navigate to the particular folder (subdirectory) and then click on the subdirectory name (not the icon). To navigate, click on the folder icon (and not the folder name). This can be confusing, so always test from yuor browser to make sure you left it the way you intended. The term "Index Manager" is somewhat of a misnomer, and is based in the history of HTML-- more suitably it should be called Directory Listing Visibility.
    See also search order for index-like filenames.
  • Web Site Browsing Statistics - You can see a summary of this month's web site traffic by going to Tools> Web/Ftp Stats
    There are a several programs to choose from, but we have found AWstats to be the most readable and useful. Look around and see some amazing things about the demographics of your si
    te's viewers. See detailed explanation here.
  • FrontPage® Extensions - If you use Microsoft FrontPage as your authoring tool, then ocassionally you may need to uninstall and reinstall the extensions for your site: Tools> Frontpage Extensions. Although we have provided the server-side software for these, we do not support the functions - refer to your FrontPage manual for further information, and to Microsoft Technical Help for in-person support.

How do I create a new email account?
1. Go to   ->   MAIL(icon)   ->   Manage / Add / Remove accts
2. Click "Add Account" (at bottom)
3. Type the new username and the password you want for that new email mailbox.
3a. We suggest deleting (and leave blank) the Quota for that new mailbox.
4. Click "Create"
                              Account Created

I can't send email via your server. What's wrong?
Our SMTP servers are configured as secure relays.
This means that you cannot simply reference "" as an
Outgoing mailserver unless you successfully log in via one of your pop3 accounts at "' before you try to send. This is a mandatory setting
to prevent spammers from using our mailservers as havens for unsolicited email.
If you are getting a "relaying prohibited" or "disconnected by administrator" error,
it means that you haven't logged into the pop3 server at your domain before you
tried to send through the smtp server at your domain.
To log in to your mailbox account, you need to check ("send/receive") mail first.

An alternative is to use your connectivity ISP provider (DSL, cable modem, etc.) for outgoing email and use your mailbox access to receive incoming email. This avoids all together the server relay issue.

Here is a list of particular connectivity ISP outgoing smtp server settings to fill in your mail reader fields.

How do I create email forwarding addresses?

Definition & Commentary
A "forwarder" refers(redirects) incoming mail to a different "target" address-- it passes messages along transparently, much like you would set up a forwarding address at the U.S. Post Office. The target address can be a mailbox within your own domain (or even another forwarder), or an address externally to, for instance, Yahoo, Hotmail, AOL, or Comcast. When you reply to the sender of the message, your FROM and REPLY-TO address are typically listed as the mailbox where you picked up the mail. However, if you change the settings in your mail reader, you can specify what FROM and/or REPLY-TO address you want used for outgoing messages you send from your mail reader. In this way, you can make it appear that your mail box is really within your domain name account, but in fact the actual mailbox is in AOL (or wherever).

How to set up forwarders
Use your control panel to add one or more forwarding addresses, called FORWARDERS. Access the cpanel via:    and click on MAIL and then FORWARDERS.
"Add Forwarder" and fill in the reception address and the target(forwarded-to) address. Once you click on ADD, the setting takes effect instantly. Be sure to test your settings thoroughly.

How do I access webmail with my browser?       (Replace with
your actual domain name)      Log in with the pop account username
( and password that your in control panel(Mail Menu).

See also accessing email via browsers.


©2012 SherwoodHosting LLC